FAQ
About Cat Collar
What is Breakaway buckles?
Breakaway buckles are designed to release if your cat's collar gets caught. This feature provides an extra level of safety for even the most curious of cats. The cat collars are designed to breakaway when worn by cats over 3.0KG/6.6LBS.
How can I measure my kitty?
At MyTails, we want to ensure that your furry friend has the perfect fitting collar for ultimate comfort and safety. Please refer Size Guide/Fitting Guide.
About Shipping
How much does the shipping cost?
My Tails ships our goods via Japan Post. For information about shipping fees, please refer to our Shipping Policy.
How long will it take for my order to arrive?
- My Tails ships our goods via Japan Post. Please allow us 2-4 business days to process your order.
- For Custom size orders will take up to 7 business day for production, in addition to the regular processing time.
- International orders, it generally takes 7-20 business days for your goods to arrive.
- Domestic shipping within Japan usually takes 2-4 days.
- For information about shipping, you can also refer to our Shipping Policy.
About Return and Exchange
I would like to know about hte return policy.
About Return and Exchange, Please refer our Return Policy.
Production and Materials
Where are your products made?
Our products are made in JAPAN. Please refer Brand Story.
How eco-friendly are you?
We take pride in using locally sourced materials, such as 100% cotton, for all our cat collars and scrunchies.
Our packages are also locally sourced, made in Japan or partially made in Japan. We are committed to environmental sustainability, and our packaging options include recycled paper bags or partially recycled kraft paper sourced from FSC forests.
As part of our charity efforts, we support community cats.
For more information about us, Please refer Brand Story.